Help, from a person.

Email hello@joinkadre.com. Include your handle and, for a result, the date and test, so we can find it quickly.

• Sign in with Apple, Google, or your email: we send a 6-digit code, and the same code creates your account the first time.
• No code? Check spam and the Updates or Promotions tabs, then ask for a new one. Codes expire after 10 minutes.
• Signed in with a different method and see an empty profile? Sign out and use the method you first signed up with, or email us and we'll link them.

• Your best ranked result per test and division counts. Ranked attempts need 48 hours between them.
• Percentiles show once your cohort (your sex and five-year age band) has at least 30 athletes; until then you're compared with everyone.
• A top-10 place needs a video checked by a reviewer. Self-reported results still rank and get a percentile.

• Record with KADRE, then send the video from the result page. Uploads can take a few minutes on mobile data; keep the app open.
• A reviewer checks it against the movement standards and approves or rejects it with a reason, shown on your result. You get a notification if you've turned them on.
• Think a decision is wrong? Email us with the result and we'll take a second look.

In the app, open the result and tap Report this result; on the website, use Flag this result. Reports go to our review queue, a person looks at them within 24 hours, and the athlete isn't told who reported them. For anything urgent, email hello@joinkadre.com.

To stop seeing someone, open one of their results and tap Block. Neither of you will see the other on the boards. Unblock any time in Settings, Blocked athletes.

In the app: Settings, then Delete account. It removes your profile, results, photo and device tokens straight away, and stored videos within 30 days. You can also email us to ask. See the privacy policy for details.